Latest News
 

Managed Services

Taking command of your IT & tech so that you can pay attention to what matters to your business.

Complete IT Care

 

This top-tier managed services program comes complete with a highly skilled IT department working to protect your business from any type of technology failure. As your business’s managed IT service provider, we offer:

Section 1 image
  • Unlimited service desk support
  • Premium network monitoring, alerting, and automatic remediation of events
  • Emergency 24/7 support
  • Technology planning and consulting
  • Asset management and in-depth documentation
  • Local and cloud backup
  • Proactive maintenance program
  • Managed anti-virus and email security
  • Managed firewall security
  • Managed operational security
  • Business continuity planning and implementation

We have three service levels available. Let’s have a conversation so that we can match you with the best level of service for your organization.

Essential IT Care

 

NPI remote IT support is an entry-level service with low costs. Its purpose is to keep your systems patched and running smoothly.

section 4 image

Essential IT Care for Workstations- what’s included:

 

  • Patching of Windows workstations
  • Managed Anti-virus
  • Workstation Backup
  • Managed detection response product
  • Multi factor authentication software
  • Access to NPI ticketing system via email, web, and phone calls

Essential IT Care for Servers- What’s included:

 

  • Windows patching
  • Basic monitoring of critical services
    • System status
    • Drive space
    • Critical services
  • Server Backup including 500Gb of local and cloud storage
  • Access to NPI ticketing system via email, web, and phone calls

Project-based IT Services

 

NPI project based IT solutions are designed for organizations who need management and support in a wide array of IT projects.

Section 2 image

Our services span a variety of categories, including:

 

  • Planning
  • Consulting
  • Project design and management
  • Technical Resources
  • Procurement
  • Deployment
  • Support

NPI specialists are experts in all manners of IT projects, such as:

 

  • Network Refresh
  • Endpoint Deployment (Workstations and Servers)
  • Cloud Integration
  • On-Premise and Cloud Infrastructure
  • Software Deployment
  • LAN/WAN
  • Security Compliance and Management
  • Voice and Data Services

We have three service levels available. Let’s have a conversation so that we can match you with the best level of service for your organization.

Training

 

Comprehensive transfer of knowledge to help your business adapt well to your new solutions and tools.

 

  • End-User Training
    • Security Awareness
    • How to use your new NPI phone system
  • Administrative Training
    • Complete coaching on how to manage an NPI phone system
    • Network administrator support and training
Section 2 image
Requirements
NPI Managed ServicesRPMBasic IT CareComplete IT CareAdvanced IT CareManaged IT Care
Break-fix onlyLite Managed ServicesFull Managed Services DIYManaged Services for IT AdminsPure IT As A Service
Requirements
Supported Enterprise AV
Supported Enterprise Backups
Supported Enterprise Firewall
Office 365 MFA