Managed Services

Taking command of your IT & tech so that you can pay attention to what matters to your business.

Complete IT Care

 

This top-tier managed services program comes complete with a highly skilled IT department working to protect your business from any type of technology failure. As your business’s managed IT service provider, we offer:

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  • Unlimited service desk support
  • Premium network monitoring, alerting, and automatic remediation of events
  • Emergency 24/7 support
  • Technology planning and consulting
  • Asset management and in-depth documentation
  • Local and cloud backup
  • Proactive maintenance program
  • Managed anti-virus and email security
  • Managed firewall security
  • Managed operational security
  • Business continuity planning and implementation

We have three service levels available. Let’s have a conversation so that we can match you with the best level of service for your organization.

Project-based IT Services

 

NPI project based IT solutions are designed for organizations who need management and support in a wide array of IT projects.

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Our services span a variety of categories, including:

 

  • Planning
  • Consulting
  • Project design and management
  • Technical Resources
  • Procurement
  • Deployment
  • Support

NPI specialists are experts in all manners of IT projects, such as:

 

  • Network Refresh
  • Endpoint Deployment (Workstations and Servers)
  • Cloud Integration
  • On-Premise and Cloud Infrastructure
  • Software Deployment
  • LAN/WAN
  • Security Compliance and Management
  • Voice and Data Services

We have three service levels available. Let’s have a conversation so that we can match you with the best level of service for your organization.

RPM

 

NPI remote IT support is an entry-level service with low costs. Its purpose is to keep your systems patched and running smoothly.

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Workstations Remote Preventative Maintenance Features:

 

  • Patching of Windows workstations
  • Access to unlimited remote service desk support
  • Access to NPI ticketing system via email, web, and phone calls

Servers Remote Preventative Maintenance Features:

 

  • Windows patching
  • Basic monitoring of critical services
    • System status
    • Drive space
    • Critical services
  • Backup monitoring
  • Access to NPI ticketing system via email, web, and phone calls

Training

 

Comprehensive transfer of knowledge to help your business adapt well to your new solutions and tools.

 

  • End-User Training
    • Security Awareness
    • How to use your new NPI phone system
  • Administrative Training
    • Complete coaching on how to manage an NPI phone system
    • Network administrator support and training
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Requirements
NPI Managed ServicesRPMBasic IT CareComplete IT CareAdvanced IT CareManaged IT Care
Break-fix onlyLite Managed ServicesFull Managed Services DIYManaged Services for IT AdminsPure IT As A Service
Requirements
Supported Enterprise AV
Supported Enterprise Backups
Supported Enterprise Firewall
Office 365 MFA