REMOTE PREVENTATIVE MAINTENANCE & UNLIMITED HELP DESK SUPPORT

REMOTE PREVENTATIVE MAINTENANCE & UNLIMITED HELP DESK SUPPORT

Preventive Maintenance
Preventive Maintenance

The last few days have been really nice, blue sky, sun and the sunglasses are out.  I know I am itching to get on the golf course, boating, camping and other activities out in the sun.  The last thing on your mind is computer stuff.  What would you do on a Friday at 3 p.m. if your computer crashes, who are you going to call or will you call?   A lot of people will fumble through trying to fix their own computer to save a few dollars not really knowing what they are doing.  Have you ever thought about what that costs you in time and productivity?

What if it were affordable to be able to have some IT guys in your back pocket to call when something like that happens?  How would you like your servers and pc’s patched and updated on a regular basis by professionals?   Some of you may do the tune up on your car, but most I am assuming will take their cars into the dealership or a mechanic to make sure that their car is running smoothly.  Why do we take our cars in for regular maintenance, we do it to make sure that our vehicles will get us from point A to point B reliably right?

There is nothing worse than going out to your car in the morning and your car doesn’t start.  Panic sets in because you have to be in the office and you have an appointment with that potential client, but now you have to reschedule and possibly lose that opportunity to meet with that client.

Computers and servers are no different.  They need to be maintained to run optimally, and they need to be replaced after time.  Why is this important, well it is tough to run your business with computers and servers that are not running correctly, just like a car.

How would you like to be able to call IT professionals and have them help you right then and there remotely without the stress of “will I get billed for this and how much”?  Well our RPM (Remote Preventative Maintenance) for desktops and servers is a great value to all sizes of clients.  If you are a small business and can’t afford an on staff IT, we are a great resource for those clients.  For bigger clients that have an IT staff, we can be an escalation point, or handle the things that your IT staff doesn’t have time for.  We have many clients in both scenarios where we are the IT department, IT consultants, and help desk for their organization.

When an RPM client calls in our help desk guys are there to help right away and if not, they will give you a time that they will call back to look at your issue.  Our guys can remediate 70-80% of issues that cross their desk.  If they can’t handle something, they escalate up to an senior engineer, which at that time the event becomes billable and not a part of the RPM program.  But, if this happens, you will receive a call to confirm that you want the work done, and that you know it is billable.

We have a lot of clients on this program.  The other benefits are you get 10% discount off our hourly rate and you and your people can call knowing you won’t receive extra bills without your knowledge.  There is no contract to sign, it is a month to month service.   So don’t stress about computer or server issues, call NPI and let us keep your network going and free up your valuable time to enjoy the lovely weather with your families.

If you are interested in the NPI RPM program, please give us a call at 253-852-1543.